Privacy Policy

MOVE&JOY respects your privacy. Our updated privacy policy pertaining to the Software and the Service is accessible at our Privacy Policy and is an integral part of these Terms. The Privacy Policy elaborates our practices and protocols in relation to the use of your personal information and other relevant information and is updated periodically, we recommend you review the Privacy Policy regularly for updates. By accepting these Terms, you hereby acknowledge and agree to the collection, storage and use of your personal information by MOVE&JOY, subject to this section, the Privacy Policy and any applicable laws and regulation of Singapore.

MODIFICATIONS OF THESE TERMS

MOVE&JOY may make changes to these Terms from time to time. If MOVE&JOY makes changes, it will provide you with notice of such changes, such as by sending an email, providing a notice through the Service, or updating the date at the bottom of these Terms. Unless MOVE&JOY says otherwise in its notice, the amended Terms will be effective immediately and your continued access to and use of the Service after MOVE&JOY provides such notice will confirm your acceptance of the changes. If you do not agree to the amended Terms, you must stop accessing and using the Service.

We recommend that you review the Terms periodically for updates.

MODIFICATIONS TO THE SERVICE AND SOFTWARE

MOVE&JOY may at its own discretion and without providing prior notice, modify, adapt or change the Software, the Service’s features, the user interface and design, the extent and availability of the Content in the Service and any other aspect related to the Service. You shall have no claim, complaint, or demand against MOVE&JOY for effecting such changes or for failures incidental to such changes.

CUSTOMER SERVICE SUPPORT 

MOVE&JOY agrees to provide customer service support to the users of the Service who have issues in relation to the software technical issues and troubleshoots. Users may launch an online chat on the Application or email to admin@movenjoy.sg for any customer service support. We are also contactable via phone messaging to our official WhatsApp and Telegram accounts @movenjoysg

You should, at all times, be respectful towards our customer service personnel who is attending to you. Any discriminatory remarks and disrespectful conducts are strictly prohibited. MOVE&JOY has the right to report such misconducts to the police or relevant authorities. 

TERMINATION OF SERVICE

MOVE&JOY may at its sole discretion, at any time and for any reason, terminate the provision of the Service and deny your access to the Service, temporarily or permanently. 

ASSIGNMENT OF RIGHTS

Your rights in and to the Service shall not be transferred or assigned, without the prior written consent of MOVE&JOY. MOVE&JOY may assign its rights in and to the Service to a third party at its sole and absolute discretion, provided that the third party undertakes MOVE&JOY’s obligations to you under these Terms.

JOYshop

User can collect geo-located Rewards Voucher by visiting JOYshop using the MOVE&JOY app. 

These Rewards Vouchers could be same-day discounts, free gifts, gift with purchase offers or more, as decided by participating JOYshop. Rewards vouchers must be used within time frame stipulated by JOYshop. 

MOVE&JOY cannot guarantee that the participating JOYshop will be able to deliver the exact item, reward or offer even though a Reward Voucher has been collected by user. 

JOYcoins

JOYcoins are earned by the user for every kilometer moved and duly recorded using the MOVE&JOY app. 

These JOYcoins have no monetary value and do not constitute as the real currency of Singapore. The JOYcoins will then be exchanged for discount vouchers for users to spend at JOYstore. The value of each JOYcoin is subject to change and is at the discretion of MOVE&JOY. Discount vouchers/ JOYcoins must be used within the stipulated time frame.

JOYstore

JOYstore is a service on MOVE&JOY where registered user(s) (the “Buyer”) can utilise discount vouchers (redeemed using JOYcoins) and purchase items from participating JOYstore vendors and partners (“Seller”) that have been carefully selected by MOVE&JOY. 

Once an item has been selected by the Buyer and the discount voucher been applied, the item will be deemed as a “discounted order”. A unique QR code will provided in-app to the Buyer for collection redemption at the Seller’s retail outlet. 

The Buyer will need to produce this QR code to the Seller when collecting the “discounted order”.

Other than for items sold by MOVE&JOY’s Official JOYstore, all “discounted orders” on JOYstore must be paid to the Seller and collected at the Seller’s retail outlets at the discounted price, unless otherwise stated by the Seller. 

MOVE&JOY cannot guarantee that the Seller will be able to deliver the exact item even though a “discounted order” has been made. 

Should a Seller fail to deliver an item at “discounted order” price, Buyer should NOT proceed with the sale and inform MOVE&JOY whereupon the discount voucher will be returned to the user and stored in-app. 

MOVE&JOY is not liable for any failed transactions between Buyer and Seller. 

If you are a Buyer, you will be deemed to have consented to the terms and conditions described in these Terms when you make a “discounted order” on JOYstore.

Similarly, if you are a Seller, you will be deemed to have consented to the terms and conditions described in these Terms by your continued participation in JOYstore. 

All terms and conditions described in these Terms are subject to change at MOVE&JOY’s discretion.

For MOVE&JOY’s Official JOYstore, purchases can be made in-app and MOVE&JOY will arrange collection and/or deliver items as stated online. 

JOYstore Refunds and Return Policy

MOVE&JOY is not responsible for any refunds, exchange or return of items purchased from the Seller on JOYstore. The Buyer should refer to the Seller’s return and refund policies directly. The Buyer is responsible to check with the Seller before making any purchases.

For MOVE&JOY’s Official JOYstore items, we will allow for exchanges within fifteen (15) days of purchase provided that the item is in good condition.

MOVE&JOY reserves the right to terminate a Buyer’s access to JOYstore if it suspects the Buyer is abusing the Refunds and Return Policy of any Seller.

JOYstore Seller Terms and Conditions

JOYstore Sellers shall receive a separate written notification from MOVE&JOY confirming your participation in JOYstore. If you do not wish to participate in JOYstore, you may inform us in writing; otherwise, you will be deemed to have elected to continue your participation in JOYstore and shall have consented to the terms and conditions set out in these Terms. MOVE&JOY may, at any time and at its sole discretion, suspend or remove any Seller from the JOYstore program.

Each JOYstore Seller warrants that the items it offers on JOYstore and actually collected by or delivered to a Buyer (a) complies with (i) applicable law and (ii) the specifications and descriptions listed (and made available to the Buyer) on the Service, and (b) will be in good condition and free from defects. 

Each JOYstore Seller understands and agrees that it will be responsible for any non-conformity or defect in, or any public or private recall of, any items it offers, and will hold MOVE&JOY harmless from any losses relating to the foregoing.

COMPLETE TERMS

These Terms, the Privacy Policy, and the End User Agreement shall together constitute the entire and complete agreement between you and MOVE&JOY concerning the Service. In the event of any inconsistency between these Terms and the summary of terms presented to the user during Software installation, these Terms shall prevail.

NO LEGAL RELATIONSHIP

These Terms and your use of the Service, including the submission of Content onto the Service, do not, and shall not be construed as creating any relationship, partnership, joint venture, employer-employee, agency, or franchisor-franchisee relationship in any way and of any kind between the parties hereto. Your use of the Service is intended for your enjoyment and benefit and the provision of the Service to you (subject to your compliance with these Terms) constitutes the sole and sufficient consideration that you are entitled to receive for any Content or other contributions you have made to the Service, its contents, maps and any other data.

A person or entity who is not a party to this agreement shall have no right under the Contracts (Rights of Third Parties) Act (Cap. 53B) to enforce any term of the Terms regardless whether such person or entity has been identified by name, as a member of a class or as answering a particular description, nor is it intended that such person or entity not party to the Terms shall have any right to do so.

LIMITATIONS

Any cause of action against MOVE&JOY, arising out of or in relation to the Service must be raised within one (1) year of the day you become aware of the cause of action. Failure to file a lawsuit within the aforementioned timeframe will bring about the permanent barring of the cause of action, and will constitute your complete and final waiving of the lawsuit.

GOVERNING LAW AND JURISDICTION

These Terms shall be governed by and construed in accordance with the laws of Singapore and you hereby submit to the non-exclusive jurisdiction of the courts of Singapore.

CONTACT US

You may contact us concerning any question about the Service, through the channels listed on the “Profile” menu in the Software or through the “Contact Us” page. We will make our best efforts to address your inquiry promptly.



Last updated: 10 Feb 2025